Every employee in the Group takes part in the annual Performance Development Process (PDP), which reviews skills and performance and identifies opportunities for recognition and advancement. The PDP is also the primary tool for assessing and planning employee training. In 2015, we invested nearly $20m in training (including courses, seminars, one-to-one instruction and tuition reimbursement) to develop the capabilities and future potential of our people.

Our intranet-based Learning Centre provides tools to further employee professional development, including Harvard ManageMentor, with a range of management topics from business basics to strategy execution by business leaders and subject experts. We also provide employees with a comprehensive range of e-learning courses through Skillsoft, covering hundreds of subjects in 15 different languages. Another online offering is Cultural Navigator, which highlights how cultural preferences can affect the way we work.