What we believe

Customer focus

Customer focus is...

  • A passion for understanding and exceeding our customers' expectations
  • Acting with integrity
  • Striving to be their indispensable partner
Valuing our people

Valuing our people is...

  • Recruiting, developing and retaining outstanding people
  • Recognising and rewarding achievement
  • Empowering staff at all levels to maximise their potential and contribution within a work environment based on respect and open and honest communication
Passion for winning is

Passion for winning is...

  • Determination to be the best in order to outperform our competition
  • Focusing on being a high energy, fast moving, decisive organisation that executes and delivers well and sets aggressive goals
  • Holding ourselves accountable for outstanding results

Innovation is...

  • Welcoming and driving change
  • Challenging the status quo
  • Encouraging our people to be entrepreneurial and to learn from mistakes
  • Constantly looking for new ideas and rewarding 'out-of-the-box' thinking

Boundarylessness is...

  • Embracing the global nature of our business
  • Encouraging people to work collaboratively across business units, hierarchy, functions and geography
  • Seeking to break down barriers between organisations
  • Encouraging our people to support one another
  • Developing positive partnerships with customers and suppliers