Customers

We recognise that the growth and future of our company relies on our ability to deliver sustainable, essential information and services to customers and their willingness to accept the value placed on them.

We aim to improve professional and business outcomes for our customers, increasingly by providing online solutions that add benefit their daily work. In 2015, electronic products and services accounted for 70% of revenue, up from 37% in 2006. By providing online content and tools, we improve our customers’ productivity and achieve closer partnerships and competitive advantage.