Editorial standards

Maintaining the integrity of what we publish is vital to the trust of customers and other stakeholders. The Editorial Policy stipulates our responsibility to make clear distinctions between fact and opinion and user-generated or other content, and encourages dialogue, including through social media. The Policy commits us to producing information of the highest quality and encompasses, among other key issues, accuracy, clarity and timeliness; avoiding bias, defamation, conflict of interest and plagiarism; and distinguishing between editorial and advertising. In 2015, our cross-business Editorial Policy Working Group updated the Editorial Policy for clarity and applicability across the company. We also added in reference to our commitment to universal, sustainable access to information. It will be translated into key languages and rolled out with a message from the Chief Legal Officer and Company Secretary in 2016.

In the year, we advanced our Quality First Principles (QFP), completing 23 QFP risk assessments, and identified senior quality champions for our business units. We also asked EY to comment on the Principles and the risk assessment methodology that will inform review of the Principles in anticipation of our first QFP internal audits in 2016. Our cross-business QFP Working Group met consistently throughout 2015 to share information on QFP implementation.