Eloise Luo
Senior Product Manager
Shanghai, China
Knowing that our work has made a tangible difference in our customers' daily work lives and knowing that our work has made their job easier is especially rewarding.
My work in Legal research products involves collaborating with external product managers along with business and user-experience teams to understand customer requirements and pain points. I then work with data scientists and engineers to find solutions to improve search relevance.
The entire process of uncovering hidden customer needs, working out and implementing a solution, and finally receiving positive feedback is what excites me about working in Product Management. Knowing that our work has made a tangible difference in our customers' daily work lives and knowing that our work has made their job easier is especially rewarding. The evolution of the search industry makes it fascinating to acquire new knowledge and skills, and at times, I’m amazed to witness the capabilities of emerging technologies. Good Product Management is about curiosity, passion, communication and teamwork.
RELX operates in various industries and there has always been sharing across different areas which makes the work interesting, so we all learn from each another. I joined the company in 2018 and since then I feel it has provided an environment that encourages learning, growth and personal development.